Have you tried searching for Managed IT Services on Google lately? Surfing through the search results can be a bewildering experience. The sheer number of benefits can leave you feeling overwhelmed, and when it comes to researching their prices, confusion may reach new heights as you strive to find the perfect fit for your company. Managed IT pricing can be quite complex, especially for those who are new in the field. Its cost varies depending on factors like the company size, service type, and service level agreement (SLA).
In this comprehensive guide, we’ll demystify the world of Managed IT Services Pricing. We’ll break down the key components that make up these costs, helping you understand exactly what you’re paying for. By the end, you’ll gain a clear understanding of navigating IT pricing and making informed business decisions. So, let’s dive in and shed light on the intricacies of Managed IT Services pricing.
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What does Managed IT Services Cost?
When assessing the cost of the Managed Service Provider (MSP), you should consider several factors. There are various advantages and disadvantages to weighing. At ECF Data, we have extensive experience of nearly two decades in implementing a variety of these approaches.
In this article, we aim to provide a clear overview of our offerings and recommendations. Despite differing company philosophies, our primary focus should be the mutual success of the client and the managed IT service provider.
Basic – All Needs Managed IT Plan
Technology is the backbone of your business, and ensuring its smooth operation is paramount. Our Basic Managed IT Plan is designed to provide you with comprehensive support services and essential tools to keep your IT environment in top shape.
This plan includes:
Support Services (Asset & End User)
· 24/7/365 Support
· Hardware Inventory
· Software Inventory
· Patch Management (OS)
· System Maintenance (Defrags, Disk Check, Cleanup)
· Basic OS Support (Windows, macOS, ChromeOS)
Reporting
· Patch Status Summary (Scheduled)
· Hardware and Software Inventory (Scheduled)
Tools
· Endpoint Agent Windows (Atera)
· Remote Access Management Platform
This plan best suits:
Businesses with basic technology requirements or a desire to optimize their technology usage. Outsourcing of this kind eliminates the need to recruit, train, and oversee in-house IT personnel.
Pro – Managed IT Services Plan
Upgrade your technology management to a whole new level with our Premier Managed IT Plan. It’s not just a plan; it’s a comprehensive solution designed to supercharge your business. Elevate your IT infrastructure, enhance security, and fuel your growth like never before.
This plan includes:
Support Services (Asset & End User)
· 24/7/365 Support
· Hardware Inventory
· Software Inventory
· Patch Management (OS)
· System Maintenance (Defrags, Disk Check, Cleanup)
· Basic OS Support (Windows, macOS, ChromeOS)
· Unlimited Live Answer Service Desk
· Directory Services Management
· Business Application & Email Support (M365/Google WS)
· Security & Distribution Group Management
· SPAM Filtering- User & System Administration
Reporting
· Patch Status Summary (Scheduled)
· Hardware and Software Inventory (Scheduled)
· Monthly Incident Detail (Scheduled)
· Performance to SLA – MTTA, MTTR, Etc (Scheduled)
Tools
· Endpoint Agent Windows (Atera)
· Remote Access Management Platform
· Incident Management Platform
· Performance to SLA – MTTA, MTTR, Etc (Scheduled)
This plan best suits:
The Small to Medium sized business with elevated technology needs, including enhanced security measures and a responsive real-time helpdesk.
Premier – Managed IT Services Plan
Elevate your technology management with our Premier Managed IT Plan, featuring unparalleled server and desktop management, advanced firewall protection, SD-WAN optimization, and innovative SASE management. Streamline your IT infrastructure, ensuring security and growth.
This plan includes:
Support Services (Asset & End User)
· 24/7/365 Support
· Hardware Inventory
· Software Inventory
· Patch Management (OS)
· System Maintenance (Defrags, Disk Check, Cleanup)
· Basic OS Support (Windows, macOS, ChromeOS)
· Unlimited Live Answer Service Desk
· Directory Services Management
· Business Application & Email Support (M365/Google WS)
· Security & Distribution Group Management
· SPAM Filtering- User & System Administration
· Identity & Access Management /SSO/MFA (Okta, DUO, Microsoft)
· Endpoint Management Software (Intune, Jamf, Google WS, More+)
· SaaS Workloads Other (Non-Business Application & Email)
· Peripherals (Printer, Scanner, Etc.)
· OS Re-install
· Factory Reset
· RMA Management- Client or NETRIO Owned Asset w/ Active Support
· Backup Management (Third Party/ NETRIO)
Reporting
· Patch Status Summary (Scheduled)
· Hardware and Software Inventory (Scheduled)
· Monthly Incident Detail (Scheduled)
· Performance to SLA – MTTA, MTTR, Etc (Scheduled)
· Netword Assessment (Scheduled – Annual Business Review)
· Security Assessment (Scheduled- Annual Business Review)
Tools
· Endpoint Agent Windows (Atera)
· Remote Access Management Platform
· Incident Management Platform
· Endpoint Apple Device Management
This plan best suits:
All businesses with comprehensive hosted or cloud-based system needs. It provides an extensive array of services that surpass what the Basic and Pro plans offer.
How Managed IT Service Pricing Operates
Managed IT service pricing can fluctuate depending on factors such as location, service provider, and individual customer needs. To gain a better understanding of how pricing operates, it’s important to consider a few fundamental concepts. These include:
Pricing per Device
While per-user pricing is probably the most common, per device pricing is also a possibility. Instead of pricing services based on how many people are using the technology, the provider may offer to charge based on how many devices your business uses. You would include all the devices you want to be covered. This could be every device that sees any use in your company—including PCs, Macs, laptops, tablets, mobile devices, etc.
Pricing Per User
Service plans often depend on the number of users under surveillance and support. Calculating your user count is typically straightforward – anyone in your organization utilizing technology qualifies as a user. In modern tech-centric workplaces, it's reasonable to assume that virtually every employee falls under the "user" category. This encompasses individuals using PCs, Macs, laptops, mobile devices, tablets, or any other technology necessitating IT assistance.
Pricing Per Service
This type of pricing plan allows you to pick and pay only for the specific services you require. While this approach can be budget-friendly, there's a possibility that you might require services you aren't aware of. It's advisable to consult with your provider before making your service selections.
How can ECF Data help?
As with information technology, pricing should not be intimidating and complicated. A trustworthy MSP will ensure that everything is completely transparent and explicitly outlined.
Your contract should clearly specify all these details, including cost and service inclusions. Furthermore, the IT company should give you time to review and confirm before you make any payments or sign any documents. This transparency benefits both you as a customer and the IT company. It provides a solid basis for accountability, whether for their actions or lack thereof, as per the mutually agreed-upon contract.
ECF Data offers a comprehensive range of managed IT services that are tailor-made to suit your unique requirements and preferences.
In line with our commitment to transparency and budget predictability, we have devised a pricing model that guarantees consistency and flexibility.
We prioritize your peace of mind and financial clarity, which is why we pledge to provide a scope of work prior. This way, both parties can have a reference on the team member, work details, duration, and price breakdown, of everything that needs to be done.
If you have any questions or require further details regarding our pricing and services, please don’t hesitate to reach out to our team. You can easily get in touch with us by clicking the link provided below.
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